Customer service shouldn’t be a department, it should be the entire company.
Tony Hsieh, co-Founder of Zappos
There is a lot of truth in this sentence, especially when it comes to always doing justice to one’s own customers. It does not matter whether you are always the perfect contact person for a certain topic or if you have to refer to a colleague – but we take care of our customers!
Our focus is not only to sell something to our customers, but to put ideas and projects into practice together. What counts here is cooperation, respectful but also honest dealings, being open to criticism and having a wealth of ideas. We are always happy about customers who come to us with their own ideas, but also the joint development and elaboration of those can deliver excellent results.
The same applies, for example, to service and support for successfully implemented projects. New ideas can always be added and we provide you with full support – for example with a service desk.
We also offer our customers the option of concluding a service contract with us, depending on their requirements. This ensures that your inquiries are always processed by us within the defined time window (e.g. 24/7 or 9/5). This also applies to weekends or holidays – we won’t leave standing in the rain!
Have you met Jira Service Management? Make your processes even smarter using a service-desk-solution that is adaptable to you.
Honicon helps you with Service and Support:
Together with us you can create not only new projects and tasks but also optimal service and support to significantly improve your needs and the satisfaction of your customers!
Team Honicon