The glowing email inbox, duplicate requests and the question: ‘Who has access to the inbox?’ – Everyone knows all this. Lack of clarity and inefficient processes waste time and nerves. Honicon helps you to eliminate this chaos and bring clarity and structure to your processes instead.
Using Jira Service Management as a service desk from the Australian software manufacturer Atlassian, we have already helped many companies to efficiently channel internal and external enquiries and significantly reduce processing times.
Use Cases
Confusing email inboxes, duplicate requests and delayed processing times are part of everyday life in many companies. With Jira Service Management, we create clear structures, automated workflows and more efficient processes – regardless of industry or department. Read how we have helped our customers in facility management and logistics to sustainably improve their day-to-day work.
Efficient facility management
A central inbox for all requests? That can quickly become confusing. A customer from the facility management sector faced precisely this challenge. Enquiries such as faulty lamps or missing consumables ended up on a single email address and someone had to sort and forward everything manually. By using Jira Service Management as a service desk, we were able to completely optimise these processes. Thanks to an intuitive customer portal and clearly defined request types, requests are automatically routed to the right channels. This means that every employee can directly see the tasks that are relevant to them without having to sort them manually beforehand.
Structured processes in logistics
A collective mailbox was also causing confusion and inefficient processes in logistics. Enquiries about delivery dates, complaints or documents came in unstructured, which caused queries and delays. With Jira Service Management, we were able to set up a flexible customer portal that directly pre-sorts enquiries. Different enquiry forms ensure that all the necessary information is available as soon as it is received, which shortens processing times and minimises queries. This means that both customers and internal teams benefit from clear and efficient processing.
Honicon GmbH
at your service!
With cost-effective tools and comprehensive consulting, we unleash the potential that is being blocked by your collective mailbox!
IT is not your thing? Don’t worry; together we’ll tackle the issue and get you fully involved. A service desk can help reduce the flood of emails.
No costs, no risk!
Free initial consultation: We offer you an initial consultation by phone. We will be happy to clarify with you how you can master the mailbox chaos.
- The basis for further growth across interdisciplinary teams.
- First results after three weeks at the latest.
- No more dissatisfaction in the team and more time for other important tasks.
