The overflowing email inbox, requests handled twice, and the question: “Who has access to the inbox?” – everyone is familiar with this. Unclear responsibilities and inefficient processes drain time and energy. Honicon helps you eliminate this chaos and instead bring clarity and structure to your processes.
With Jira Service Management as the service desk solution from the Australian software vendor Atlassian, we have already helped many companies efficiently channel internal and external requests and significantly reduce processing times.
Practical examples
Cluttered email inboxes, requests handled multiple times, and delayed processing are part of everyday business in many organizations. With Jira Service Management, we create clear structures, automated workflows, and more efficient processes – regardless of industry or department. Read how we helped our customers in facility management and logistics sustainably improve their day-to-day work.
Efficient facility management
A central inbox for all requests? That can quickly become confusing. A client from the facility management sector faced exactly this challenge. Requests such as broken lights or missing consumables landed in a single email address, and someone had to manually sort and forward everything. By using Jira Service Management as a service desk, we were able to fully optimize these processes. Thanks to an intuitive customer portal and clearly defined request types, inquiries are automatically routed to the right channels. This allows each employee to immediately see the tasks relevant to them, without the need for manual sorting beforehand.
Structured processes in logistics
In logistics as well, a shared inbox caused confusion and inefficient processes. Requests about delivery dates, complaints, or documents came in without structure, leading to follow-up questions and delays. With Jira Service Management, we were able to set up a flexible customer portal that pre-sorts requests directly. Different request forms ensure that all necessary information is available right from the start, shortening processing times and minimizing follow-up queries. As a result, both customers and internal teams benefit from a clear and efficient handling process.
The
Honicon GmbH
supports you!
With cost-effective tools and comprehensive consulting, we unlock the potential that is being blocked by your shared inbox! IT isn’t your thing? No worries – together we tackle the topic and fully involve you along the way. A service desk can help reduce the flood of emails.
Schedule your
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