In the field of IT service management, ITIL (IT Infrastructure Library) is now the globally recognized standard and includes comprehensive documentation for the planning, support, and delivery of IT services. ITIL can therefore support organizations in digital transformation, growth, and the creation of sustainable value overall.
ITIL represents a collection of best practices from ITSM. These can be adapted as needed to the requirements of your organization, while taking into account the core requirements for processes, roles, and functions within a typical infrastructure of different types of organizations.
What Does
Consulting at HONICON Mean?
Consulting around your processes can arise from various needs. Depending on the current state of your organization, the goal of such consulting is initially to assess and document the existing processes.
Based on this, opportunities for improvement and cost savings are identified in order to increase effectiveness and efficiency within your organization. Together, a service catalog can be developed that provides transparency and creates added value. If desired, the insights can be directly implemented in an IT system such as Atlassian Jira Service Management, with Honicon being happy to support you 100% during the implementation.
For us, consulting means working together with our customers to develop individual solutions that create real added value and ensure long-term success.
Honicon, Thinking Forward
The History of ITIL
The IT Infrastructure Library was developed in the late 1980s by a government agency in the United Kingdom, the CCTA – Central Computing and Telecommunications Agency. Since then, ITIL has been continuously developed, and in 2019 the first book of the 4th edition was published.
In the 1980s, the goal was to find a method to improve the IT services purchased by the government and to reduce costs.
In the past, IT companies focused less on customer-facing services and more on technology such as software and hardware.
The increasing adoption of ITIL led to the creation of ISO 20000, the international standard for service management. This allows organizations to assess and certify the quality of their service management.
Honicon Takes You Further
As a full-service provider, Honicon offers you a comprehensive package of consulting, planning and structuring of ways of working, implementation of the defined adjustments, as well as tailored support even after the projects have been completed.
Would you like to align your processes with ITIL recommendations? We help you translate your existing processes into ITIL methods at the right level.
The Honicon team is certified in ITIL at various levels and versions.
Honicon helps you design new ITIL structures and implement them together with you:
Secure Your
Free Initial Consultation
