Our three favorite Automations to use in Customer Service

Our three favorite Automations to use in Customer Service

Whether you run Jira Service Management yourself with a Data Center license or in the cloud – there are always automations available. While with Data Center you can rely on the “old automations” known from older versions and optionally add the former Code Barrel Automations for Jira as an Atlassian…

Intranet created in Confluence

Intranet created in Confluence

The Atlassian software Confluence is also suitable as an intranet, in addition to other application purposes; from project-accompanying document management to centralized wiki to a comprehensive collaboration platform. The use as an intranet – or more precisely intranet portal, i.e. the organizational contact point for internal information – is logical.…

Honicon is certified partner for BigPicture

Honicon is certified partner for BigPicture

BigPicture is just one of several products from SoftwarePlant, but it is the most popular. SoftwarePlant is a company that specializes in solutions for Jira-related software, but also in standalone software. Founded in 2015, the Warsaw-based company offers BigPicture, which is one of the most popular or best apps for…

Identity Management with Jira Service Management: Processes, Approvals, Customer Portal – Teil 2

Identity Management with Jira Service Management: Processes, Approvals, Customer Portal – Teil 2

Self-service and documentation Companies are increasingly concerned with meeting compliance and audit requirements by simple and comprehensible means. Identity management and authorization management continue to be the focus of these efforts. This is part 2 of the 4-part series; part 1 Processes – pragmatic, practical, proven At the heart of…

Identity Management with Jira Service Management – Part 1

Identity Management with Jira Service Management – Part 1

Cleverly manage identities in the company Companies are increasingly concerned with meeting compliance and audit requirements by simple and comprehensible means. Identity management and authorization management continue to be the focus of these efforts. It is precisely here that glaring gaps are repeatedly found in security audits or in routine…

Multilingual Support for Jira Service Management

Multilingual Support for Jira Service Management

Especially in the modern, connected world, it is important to provide content not only in the local language – multilingualism has become an expected standard. Translations of some important elements have been possible in Jira for quite some time. For example, it was easy to provide globally used names of…

Secure login – once for all applications

Secure login – once for all applications

Kantega SSO Enterprise – the Swiss Army Knife for Authentication Who doesn’t know this these days – many portals, many logins and many passwords. For many of us, keeping track beyond password managers and password policies is clearly a challenge. Atlassian applications are no exception. Whether it’s Active Directory, Red…