Our three favorite Automations to use in Customer Service

Our three favorite Automations to use in Customer Service

Whether you run Jira Service Management yourself with a Data Center license or in the cloud – there are always automations available. While with Data Center you can rely on the “old automations” known from older versions and optionally add the former Code Barrel Automations for Jira as an Atlassian…

Intranet created in Confluence

Intranet created in Confluence

The Atlassian software Confluence is also suitable as an intranet, in addition to other application purposes; from project-accompanying document management to centralized wiki to a comprehensive collaboration platform. The use as an intranet – or more precisely intranet portal, i.e. the organizational contact point for internal information – is logical.…

Honicon is certified partner for BigPicture

Honicon is certified partner for BigPicture

BigPicture is just one of several products from SoftwarePlant, but it is the most popular. SoftwarePlant is a company that specializes in solutions for Jira-related software, but also in standalone software. Founded in 2015, the Warsaw-based company offers BigPicture, which is one of the most popular or best apps for…

Multilingual Support for Jira Service Management

Multilingual Support for Jira Service Management

Especially in the modern, connected world, it is important to provide content not only in the local language – multilingualism has become an expected standard. Translations of some important elements have been possible in Jira for quite some time. For example, it was easy to provide globally used names of…

Document management on the intranet

Document management on the intranet

Working together with a customer, we developed a document management solution that can give over 15,000 employees secure access to information on internal documents. For the document management solution, we primarily chose Confluence and Insight for Jira, which are accessible only from the customer’s intranet. The Challenge: Content Delivery, Filters…

Website Relaunch

Website Relaunch

During the last weeks we have been working hard on a updated version of our website. You can already see the result of this hard work as you read this blog post. You might have noticed this change before, as we released a first working version relatively quickly and have…