Author: Helge Sylvester

ℹ️ Top 5 Free with Jira Align licenses – Focus can be used with existing Jira Align licenses at no additional cost. Strategic portfolio management – ideal integration with Jira and Jira Align, a must-have for executives. Key building block – a central component of the Atlassian System of Work approach. Process control – manage […]

Monday morning You check your calendar and are already wondering how you’re supposed to squeeze lunch in between meetings. As if that weren’t bad enough, the work is piling up—the kind that would actually require two hours of uninterrupted focus mode … Overtime again! 9:00 a.m. – The first chaotic meeting Everyone drifts in more […]

ℹ️ tl;dr Relief in day-to-day operations: Recurring tasks are reduced, tickets arrive in a more structured way, and can be processed more quickly. Better overview instead of gut feeling: Summaries and consistent ticket data create transparency around priorities, bottlenecks, and workload. More structure without new tools: The AI works directly in Jira Service Management, without […]

ℹ️ tl;dr Atlassian is discontinuing Data Center – the question is no longer if, but when and how you migrate to the cloud. Starting early means more control: plan the migration in stages, allow enough time for testing, and reduce risk caused by time pressure. The migration is an opportunity to clean up: retire old […]

An ISMS is not a project – It is a process The information security management system (ISMS) has already been implemented in many companies or is currently being introduced. But even with a neatly documented system, up-to-date policies, and a completed audit, the work is not done. On the contrary: an ISMS that is not […]

If you want to get started with Atlassian, you first face a choice: Do you want to go to the cloud, or would you prefer to run your own server the old‑school way and use the Data Center (DC) option?Or do you perhaps already use a DC deployment and are considering a move to the […]

If you’ve come across this article about the Atlassian Cloud, your company is probably already using Atlassian tools or considering it. And for good reason: the interplay of tools like Jira and Confluence is powerful, flexible, and ideal for team collaboration—regardless of size. But perhaps you’ve quietly thought: “There must be more we can do, […]

When it comes to visualizing work, people across a wide range of industries rightly think of Kanban. Especially for tasks and processes, the Jira Kanban board has become indispensable in many offices. But did you know that the origins of this method lie in industry and were not developed much later in the software world? […]

Help faster, work smarter, delight sustainably Imagine 60% of the support requests in your company resolving themselves – without any manual effort. Starting October 7, 2025, Atlassian is taking a big step into the future of service management: the Service Collection. This new product bundle brings together Jira Service Management (JSM), the brand-new Customer Service […]

ℹ️ tl;dr Strictly validate deadlines: future only, no weekends, no public holidays — identically when editing. Implementation with ScriptRunner: workflow validator plus Behaviour for live validation in the form. Technique: holidays calculated dynamically via Java Time and the Easter formula, without external services. Result: consistent date logic, fewer follow-ups, higher quality and compliance. Working with […]